FAQS

You can buy tickets by clicking on the 'Tickets on sale now' button on the website. To buy online you will need to pay with a credit or debit card. There will be a card fee for each transaction, instead of booking fees per ticket. You will be sent an e-ticket barcode to the email address you have registered. Please print this barcode and bring it to the event with you.

Tickets can also be purchased in person at the Beechwood Fine Foods Box Office at 42 Frogmore Street in Tring or the Grass Roots Box Office at Pennyroyal Court, Station Road, Tring. At the Box Offices we can only accept cash or cheques made payable to 'Grass Roots Group plc'. Here you will be given a paper ticket.

You can photocopy your barcode and give it to the other members of your party, so they can enter the event without you. Your barcode will only allow entry to the number of people you have paid for i.e. if you have bought 4 adult tickets, only 4 adults will be allowed entry using that particular barcode, even if entering separately.

Tickets are non-refundable (except in the event of cancellation), non-returnable and non-transferable. If having bought tickets you find you are unable to attend, you can return them to us, and if the event is sold out, we will attempt to resell your tickets. If we are successful, we will refund your purchase at face value.

Yes, children are welcome. The Spirit of Tring is a really family friendly event and the venue is very safe. Young children will be given a paper wristband and you are responsible for writing a contact mobile number on it. Children aged 6 and under are entitled to free entry to the event. All children under the age of 16 must be accompanied by an adult ticket holder.

No. Under 6's do not need a ticket to get into the event.

If you have bought tickets online your email including barcode should arrive within 2 hours. If you are worried that they haven't arrived please check your Junk email folder before contacting spirit-of-tring-party@grg.com

If the event is not sold out you will be able to buy them on the gate on event days. Tickets will be priced at £32 for an Adult ticket, £22 for an Under 16 ticket, and Under 6's go free.

The Spirit of Tring is located at:
The Grass Roots Stadium
Tring Athletic Football Club
Cow Lane
Tring
HP23 5NS

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Yes you can travel by train, Tring station is a 15 minute walk from the venue and there is a taxi rank at the station too. For all rail enquiries contact National Rail Enquiries on 08457 48 49 50. The National Rail Enquiries website gives up-to-date information about timetables and delays. London Midland operates all trains that stop at Tring station. Services generally run between London Euston and Milton Keynes, stopping at different combinations of stations - especially in the rush hour. Visit http://www.londonmidland.com/ for information and timetables.

Yes you can travel by bus. National bus and rail travel information can be obtained from http://traveline.info/ or call 0870 608 2 608. For information on journeys in Hertfordshire and the South East, visit http://www.intalink.org.uk/. For Buckinghamshire public transport information, visit http://www.transportforbucks.net/Buses-and-trains.aspx.

Car parking is limited, so we hope that most of our visitors, particularly those living in Tring, will walk to Tring Athletic Football Club on Cow Lane, Tring.

If you are travelling by car the parking area (on the junior football pitches at the far southern end of Cow Lane) will be clearly signposted. There will be a charge of £2 per car.

Valid Disabled Badge holders will be able to drop off and/or park in the main sports club car parks.

There will be plenty of stewards available to assist wherever necessary.

As with all festivals, there are sometimes lengthy waits upon arrival and departure, so it's important to time your journey accordingly. If you're driving it might take a few minutes to get you into the car park and then a short 5 minute walk from your car to the venue gate.

Spirit of Tring – Cool Britannia – Saturday 2nd June 2012

Gates open at 5.00pm, evening ends at 10.30pm

Spirit of Tring – The Great British Proms – Sunday 3rd June 2012

Gates open at 4.00pm, evening ends at 10.00pm

The Saturday event will not have the capacity to facilitate picnics and the premises licence does not allow alcohol from outside the venue to be consumed on site - so please don't bring your own alcohol. Glass bottles are not permitted to be brought into the venue and will be confiscated at the gate. Food and drink will be available at the venue for both events at reasonable prices.

On the Sunday event you can bring a picnic with you, but no alcohol or glass please.

Of course – but please make sure everything is in plastic containers.

No, there are several cash points on Tring High Street (a 5 minute walk away). Only cash will be accepted at the venue, we have no card facilities available.

Entry ticket
Money
Warm clothing for night time
Raincoat
Camera (for personal use)
Mobile phone
Torch

The following items may not be brought into the site through the gates:

Glass – no glass will be allowed into the venue
Alcohol – no alcohol will be allowed into the venue
Illegal substances
Portable laser equipment and pens
Unauthorised professional film or video equipment
Audio recorders
Air horns
Spray cans
Fireworks / Flares
BBQ's
Animals except guide dogs
Flares / Candles
Any item which may reasonably be considered for use as a weapon
Please be advised you may be searched at the entrance

No, this is a standing event. If you feel that you will be unable to stand all evening then do bring a folding garden chair. Those that bring chairs will be ushered to the back of the venue so that those standing can get to the front of the stage. Space is limited at the venue so it is not possible for everyone to sit.

We hope you won't want to, and we try to ensure you won't need to. However, anyone needing to leave the venue will be given a hand stamp and they will need to show this if they wish to re-enter the site again.

No, this is an open air concert. If it looks like the weather is going to be poor please dress appropriately.

No, only guide dogs are permitted into the venue.

There is a Disabled Car Park for those that can display a valid badge. Access to the venue is step-free and there is a Disabled WC located in the Football Clubhouse with ramp access.

There will not be a specific viewing area for Disabled visitors, but if you arrive early we can ensure that you get to the front of the stage.

Please note that whilst we try to make access as good as possible, if the weather is poor the terrain might be difficult.